Dental Front Desk Patient Coordinator / Dental Receptionist

About the role

The patient experience starts before a patient ever sits in the chair. As our Patient Relations Coordinator, you are often the first voice patients hear, the first face they see, and the person who helps them understand their appointments, insurance, financial responsibility, and next steps.

Responsibilities

• Answering patient phone calls and providing excellent customer service
• Scheduling, rescheduling, and confirming dental appointments
• Checking patients in and out
• Managing the daily patient schedule and helping keep the office on track
• Verifying dental insurance benefits and eligibility before appointments
• Reviewing and documenting patient financial responsibility and insurance responsibility accurately
• Collecting patient payments for services performed
• Following up with patients who are due for treatment or hygiene visits
• Using scheduling tools to fill cancellations, openings, and past-due appointments
• Following up on outstanding dental insurance claims as needed
• Posting insurance payments and EOBs accurately
• Collecting past-due patient balances
• Supporting the dental team during morning huddles and throughout the day
• Helping create a positive, organized, and welcoming patient experience

Qualifications

• Dental front office, dental receptionist, or dental patient coordinator experience required
• Experience with insurance verification, insurance payment posting, and EOBs required
• Strong computer skills and confidence learning dental practice management software
• Able to multitask in a fast-paced dental office environment
• Professional, positive, service-focused attitude
• Strong communication and patient service skills
• Team player who works well with doctors, hygienists, dental assistants, and front office teammates
• 2+ years of experience in a direct customer-facing role
• Familiarity with dental practice management software is a plus

Benefits

• Medical insurance
• Vision insurance
• Life insurance
• Seva Dental coverage, including eligible immediate family
• 401(k)
• Holiday pay
• Paid time off
• Monthly bonus opportunity

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time position available.