Dental Front Desk Coordinator

About the role

Crabtree Valley Dental is now hiring a Full Time Dental Front Desk Coordinator in Raleigh, North Carolina. The position is ideal for someone who is self-motivated, driven, great with multi-tasking, and loves providing great customer service to dental patients.

Responsibilities

• Commence and conclude patient check-ins and check-outs
• Schedule appointments
• Handle patient payments
• Answer incoming calls
• Confirm appointments
• Collect and organize patient documentation
• Inform patients about treatment plans and the practice's policies
• Manage insurance verifications and claims
• Create and maintain productive and efficient provider schedules
• Present treatment plans
• Execute dental treatment case presentations

Requirements

• A high school diploma is required.
• Two or more years of dental front office experience is preferred.
• Computer proficiency and the ability to learn new programs are necessary.
• Outstanding verbal and written communication skills are essential.
• Strong multi-tasking and organizational skills are required.
• Positive attitude and professional demeanor are expected.
• Ability to collaborate with a team is important.
• Knowledge and ability to execute insurance verifications and claims management are necessary.
• A self-starter, quick learner, and reliable individual is preferred.

Qualifications

• Prolonged sitting and standing as needed.
• Ability to lift up to 10 lbs.

Skills

• Customer service and interpersonal skills
• Positive attitude and professional demeanor
• Verbal and written communication skills
• Multi-tasking and organizational skills
• Team collaboration
• Insurance verifications and claims management
• Treatment case presentations
• Provider schedule creation

Benefits

• Competitive compensation based on experience
• Monthly team member incentive bonus
• 401(k)
• Paid time off
• Paid company holidays, bereavement, and jury duty
• Paid basic life & AD&D insurance
• Miscellaneous benefits including medical, dental, vision, short term disability, pet insurance, accidental injury, critical illness, and hospital indemnity plans with wellness incentives