DENTAL CUSTOMER SERVICE REPRESENTATIVE

About the role

Siouxland Community Health Center has an opening for a full-time position.

Schedule

• Hours: 7:30AM–5PM, 3 days per week
• 7:30AM–8PM, one day per week

Preferred qualifications

• Previous customer service experience required
• Dental reception and collection experience strongly preferred
• Advanced computer and data entry skills
• Dentrix system experience a plus
• Knowledge in dental terminology preferred
• Insurance administration experience preferred
• Prior dental clinic experience a plus
• Bilingual Spanish preferred

Responsibilities

• Serve as first-point of contact and check patients in & out, directing patient flow
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS
• Maintain and identify different insurance types, co-pays and deductibles
• Discuss account balance with patient and collect patient balance
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists

These functions are not all inclusive.