Dental Coordinator, Float

About the role

The Dental Coordinator, Float provides comprehensive administrative and operational support across all clinical programs within the School of Dentistry. This role ensures continuity of patient care, schedules operations, and front-end coordination during staff absences, high-volume periods, and special projects.

Responsibilities

• Provide real-time coverage for Dental Coordinator absences across PreDoc, Graduate, and specialty clinics.
• Maintain full working knowledge of program-specific workflows, scheduling templates, and clinic policies to ensure uninterrupted operations.
• Support high-volume areas during peak demand periods and assist with emergency chair coordination.
• Carefully coordinate complex patient scheduling including comprehensive cases, multi-appointment treatment plans, emergency visits, D2 recalls, D3/D4 graduation requirement cases, and specialty referrals.
• Utilize dental practice management software (Axium) to manage patient records, appointment workflows, referral tracking, insurance documentation, treatment notes verification, and data accuracy.
• Aid with insurance verification, pre-authorizations, claims processing support, and patient financial inquiries.
• Assist with generating scheduling reports, tracking data, productivity metrics, and operational audits as requested by the Manager.
• Perform any and all related duties as required or assigned to support efficient predoc clinic and grad clinic operations.

Requirements

• High school diploma
• Minimum of two years related experience
• Receptionist duties, dental insurance processing, or other office experience
• Excellent problem solving, planning, organizational and customer skills
• Excellent listening, written and verbal communication skills
• Ability to work and communicate with people from diverse populations
• Ability to work independently in a high-volume academic health care environment with little supervision and frequent interruptions
• Ability to maintain confidentiality

Qualifications

• Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Dental Assisting
• CPR Certification
• Microsoft Office Proficiency
• Previous experience with medical/dental coding, billing or claims processing
• Familiarity with dental practice management software
• Previous experience in an academic environment
• Ability to speak and write in Spanish