Dental Billing & A/R Specialist

About the role

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Dental Billing & A/R Specialist to infuse new energy into our Billing and Finance teams.

Responsibilities

• Review A/R reports monthly for all accounts (private pay and insurance) for accuracy.
• Follow up with patients and/or adjust A/R accounts as needed to rectify accounts.
• Refer any insurance issues on the A/R to the billing team.
• Approach billing department team with any questions about balances after insurance pays claim(s); make necessary notes to account.
• Review balances sent from billing department after they enter mail and EBT payments daily; research to ascertain if appropriate to send statement to patient/guarantor and send if appropriate.
• Send accurate billing statements every thirty (30) days to all patients with balances. Clarify in communication if we are still waiting on Insurance payments.
• Start contacting all patients, via phone, with outstanding balances of more than forty-five (45) old; continue contacting at regular intervals and maintain detailed records of all such contact attempts.
• Enter notes in patient account about any issues.
• When all reasonable collection attempts have failed, refer accounts to our collections attorney as needed (approval of Practice Administrator and/or COO required).
• Process and enter payments into patient ledger when collected as the result of collection call.
• Produce report for next-day patients with balances and put explanation of balance in patient’s appointment. Communicate with Patient Coordinator so they have an understanding of the prior balance, offer support so they can assist in final collection effort.
• Accept and resolve all calls from patients regarding billing questions.
• Check e-mails frequently to maintain communication with patients and teams.
• Review refund requests sent by staff; approve in conjunction with Financial Team (or an Administrator)
• Work collaboratively with the entire practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Understand and navigate ledger items when appropriate.
• Be available and willing to mentor other Front Desk team members on respectful ways to communicate financial concerns with patients, as needed.
• Participate and collaborate every other week with Admin group on Huddle calls to better develop our service in this department.

Requirements

• Reliable and team orientated, willing to emote positivity to all who you work with.
• Out of the box thinker and collaborative nature to support our growth.
• Empathic and compassionate, someone who embraces patient care & building relationships that matter.
• High level of professional presence, advocates for BDC's service mindset.
• Ability to stay focused on completing tasks in order of importance in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator with team members and patients.
• Strong and comfortable with utilizing Mathematical skills, when needed.
• High follow thru and strong organizational skills.
• Open to mentor other team members to encourage Insurance related knowledge growth.

Qualifications

• Education: High school or equivalent (Required).
• College degree preferred.

Skills

• Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software.
• Strong Dental Insurance knowledge is required for the most success in this role.

Benefits

• Competitive Compensation: Earn $27 to $30 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.