Dental Appointment Scheduler

About the role

Lumina Healthcare is seeking a Dental Appointment Scheduler to join our team in Los Angeles, CA.

Responsibilities

• Manage communication between patients, family members, care providers, and other health care institutions
• Schedule appointments
• Verify insurance
• Discuss patient treatment plans
• Answer patient calls, emails, and questions, including finding insurance estimates
• Confidentially manage patient accounts
• Perform analytical and data entry tasks
• Schedule patient visits and answer pre-visit questions, including billing
• Ensure compliance with professional standards and regulatory requirements
• Provide patient consultations and recommended treatments
• Discuss the cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Manage, handle and review relevant paperwork
• Provide administrative support to clinical staff
• Insurance verification and frequencies with various entities

Qualifications

• One year of experience in a dental setting

Skills/Experience/Licensure Requirements

• Excellent communication and customer service skills
• Familiar with basic computer usage required for online training, patient record access and email

Company

Our experienced Dentists and Podiatrists provide dental care to residents of post-acute rehab settings, nursing homes, skilled nursing facilities, assisted living facilities, and long-term acute care hospitals.

Physical/Mental Demands And Work Environment

• Frequent standing, walking, and, sitting required for extended periods of time
• Frequent bending and reaching
• Able to lift and carry 15 pounds without accommodation