DeNovo Financial Center Manager- Mount Pleasant

About the Role

As a De Novo Financial Center Manager (DFCM), you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage to build relationships inside and outside the financial center. Maintain a business development mindset, spending a minimum of 3-5 hours per week on community activities to attract and grow a robust customer base. Coach and lead your team to continuously develop while leveraging our consultative sales and service model to provide an excellent customer experience. Work collaboratively to build, increase, and strengthen the financial center’s book of business, including One Bank partners in financial and community events. Oversee sales, service support, daily operations, and staffing needs while managing risk and ensuring compliance with policies and procedures.

Responsibilities

• Actively engage and create opportunities for bankers to participate in local chambers, community groups, activities, and events to represent Fifth Third Bank, optimize the branch network, and network with potential new customers.
• Develop a business plan focusing on local centers of influence, detailing implementation strategies and measuring partnership strength to drive new customer business.
• Provide customer services for businesses and the community, including completing customer needs assessments, meeting quality standards, and evaluating customer satisfaction.
• Lead community-benefiting activities and use the consultative sales process to proactively identify and address the financial needs of current or prospective customers.
• Grow and deepen Consumer and Small Business customer relationships by delivering a memorable customer experience.
• Maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to guide and lead the team, focusing on Next Gen experiences and the De Novo Business Development Model.
• Deliver an exceptional customer experience through coaching and equipping the team on the use of tech tables, tablets, relaxed seating, and free-flowing transaction booths to promote customer comfort.
• Implement an integrated book of business strategy ensuring all customers, across all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Source, develop, coach, and lead a team that reinforces Fifth Third’s Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Adhere to the Bancorp Code of Business Conduct and Ethics, modeling ethical behavior expected from every employee.
• Provide employees with timely, candid, and constructive feedback; assist in their development and career growth while recognizing and rewarding accomplishments.
• Assist in developing a talent pool to ensure adequate bench strength and succession planning.
• Additional duties as assigned.

Requirements

• College degree or two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
• Experience in the financial industry and managing a P&L preferred.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen with a focus or demonstrated success in growing new business.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Working Conditions

• Normal office environment.
• 3-5 hours per day spent in outside business development activities.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with payment based upon company, line of business, and/or individual performance.

Benefits

Fifth Third offers extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well-being. Benefits include comprehensive health coverage, retirement plans, and differentiated compensation offerings. Learn more on the 53.com Careers page.

Location: Mount Pleasant, South Carolina 29464