Denials & AR Follow-Up Specialist

Our client is a faith-based, people-centered healthcare organization headquartered in Greenville, South Carolina. The organization supports multiple physician practices across the Upstate, including primary care, pediatrics, OB-GYN, and specialty healthcare services. With 18 practice locations, more than 550 team members, and over 90,000 patients served, they are committed to delivering high-quality patient care while fostering a culture of service and compassion.

About the role

We will deploy a team comprised of 1 Team Lead and 5 Reps to work a backlog of 6,408 insurance claims with dates of service ranging from 2024 through April 2026. These claims are currently in various billing and reimbursement statuses, including:

• Clearinghouse Accepted
• Insurance Accepted
• Submitted
• Medicare Crossover Follow-Up
• Review
• Denial-related statuses requiring investigation and recovery

Responsibilities

• Work a backlog of ~6,400 professional claims (2024-2026)
• Research and resolve claims across multiple statuses
• Perform payer outreach, appeals, claim corrections, rebills, and documentation in eClinicalWorks (eCW)
• Expected productivity of approximately 50+ claims per day
• Identify trends, root causes, and escalation items

Requirements

• Recent hands-on eClinicalWorks (eCW) experience (highest priority)
• 3+ years of healthcare revenue cycle experience
• Experience with professional billing, insurance AR follow-up, and denial management
• Experience working denied, underpaid, rejected, and unpaid claims
• Strong knowledge of payer follow-up, appeals, rebills, claim corrections, and account resolution
• Ability to work independently with minimal training and supervision
• Experience using payer portals (Waystar, Navinet, carrier websites preferred)

Qualifications

• Can quickly navigate eCW with little ramp-up
• Strong professional billing experience
• Experience supporting physician practices and multi-specialty environments
• Comfortable working aged AR and denial cleanup projects
• EPIC experience is a plus

Skills

• eClinicalWorks (eCW)
• Billing denials

Pay

The pay range for this position is $26.00 - $32.00/hr.

Schedule

• Duration: 4-Week Contract (Potential for Extension)
• Location: Remote
• Hours: 40 hours/week, Monday-Friday (EST)
• Shift options:
  • 8:00 AM - 5:00 PM (1-hour lunch)
  • 8:00 AM - 4:30 PM (30-minute lunch)

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)