Demo Engineer

Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. The company's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Responsibilities

• Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.
• Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.
• Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.
• Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces.
• Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured.

Requirements

• 3–5+ years of experience in demo engineering, solutions architecture, integrations/implementation engineering, or related technical product functions.
• A strong working understanding of core technical concepts, including REST APIs, authentication patterns, Git, relational data, and scripting languages (Python, JavaScript, Bash/Shell).
• A proven, high-agency ownership mindset, with the ability to use tools and data to independently resolve issues, identify gaps, and build solutions.
• Excellent cross-functional collaboration skills and the ability to understand and explain technical concepts to both technical and non-technical audiences.
• Experience working with key CCaaS (Twilio, Amazon Connect, Five9, etc.) and CRM (SFDC) platforms.
• Experience using modern AI-native workflows, including Claude/Cursor skills, agents, and MCP connectors.
• Prior experience in high-growth SaaS or enterprise AI platforms.

Qualifications

• Master’s degree in Computer Science, Engineering, or a related field.
• Proven track record of success in similar roles.
• Strong communication and presentation skills.

Skills

• Technical proficiency in Python, JavaScript, and Bash/Shell.
• Experience with REST APIs and authentication patterns.
• Knowledge of Git and relational data.
• Experience with CCaaS and CRM platforms.
• Experience with modern AI-native workflows.

Benefits

• Competitive compensation package including base salary ($135K - $160K) and variable OTE ($169K to $200K).
• Equity (based on experience, varies).

Pay

• $135K - $160K

Schedule

• TBD

Company Information

The company was founded from the Stanford AI Lab and has raised over $270 million from leading investors. It has a leadership team including Ping Wu, who founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta.

Contact Us

To apply for this position, please visit our careers page and submit your application. For further inquiries, contact [Contact Information].