Demand & Orders Analyst

About the role

Caterpillar's Large Power Systems Division is seeking a dynamic and detail-oriented Demand & Orders Analyst to join our team. In this role, you will be responsible for order forecast and demand changes with customers, ensuring requests can be successfully shipped on time.

Responsibilities

• Respond to dealers and the industry team about availability inquiries for new machines.
• Resolve any issues with orders prior to releasing them to the plant or product distribution center.
• Accurately and timely complete all order management processes during the intake of new engines and genset orders from the dealer network to ensure on-time scheduling, building, and shipment for the customer.
• Review and implement requested changes to existing orders as long as they fall under prescribed guidelines.
• Coordinate with the Shipping team and service providers for shipping arrangements.
• Collaborate in project work as a subject matter expert for process improvement and new process deployment related to order management processes.
• Serve as backup to similar positions within the section during periods of absence.
• Assist with supporting processes used within the Orders/Demand Management group, such as creation and mailing of Manufacturing Certificate of Origin documents, Sarbanes-Oxley control testing and compliance, parts return claim processing, etc.

Skills

• Accuracy and Attention to Detail: Working knowledge and understanding of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources objectively to reach a conclusion or goal.
• Demand Management: Basic understanding of processes and methods of Demand Management; ability to effectively sense, predict, plan for, and manage the demand for products and services.
• Effective Communications: Working knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
• Planning and Organizing: Working knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to complete tasks systematically.
• Problem Solving: Working knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply problem-solving knowledge to diverse situations.

Qualifications

• Bachelor’s degree (preferred).
• Demonstrated customer service experience with exceptional communication skills and a customer-focused approach to problem-solving.
• Experience in Order-to-Delivery roles in automotive, aerospace, or other manufacturing industries.
• Advanced conflict management and resolution skills.
• Previous engine product knowledge.
• Experience handling a variety of opposing objectives and arriving at solutions that satisfy the primary needs of the customer.
• Intellectual curiosity.

Pay

Summary pay range: $89,210.00 - $133,810.00. Compensation and benefits may vary depending on job level, market location, job-related knowledge, skills, individual performance, and experience.

Benefits

• Medical, dental, and vision benefits (subject to plan eligibility, terms, and guidelines).
• Paid time off plan (Vacation, Holidays, Volunteer, etc.).
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary Benefits and Employee Discounts.
• Career Development.
• Incentive bonus.
• Disability benefits.
• Life Insurance.
• Parental leave.
• Adoption benefits.
• Tuition Reimbursement.

Schedule

This position requires working onsite five days a week.

Location: Griffin, GA. Relocation assistance is available for this position. Visa sponsorship is not available.