Delivery Technician

Responsibilities

• Deliver, set up, and assemble various types of home medical and durable medical equipment (HME/DME), including hospital beds, wheelchairs, oxygen concentrators, CPAP devices, and other related equipment, at patients' homes
• Provide thorough education to patients and caregivers on the proper use, maintenance, and safety precautions for the equipment delivered
• Conduct equipment checks to ensure functionality and safety prior to delivery and setup
• Clean, disinfect, and perform functional checks on all medical equipment before and after delivery
• Perform routine maintenance and troubleshooting of equipment, both at the patient's home and upon return
• Respond to emergency and on-call requests for equipment delivery, repair, or replacement, including during nights, weekends, and holidays
• Document patient interactions, including the services provided, equipment setup, patient education, and any outcomes related to care
• Complete and maintain accurate documentation of all deliveries, setups, patient education, and equipment maintenance according to company procedures and regulatory requirements
• Ensure compliance with company policies, manufacturer guidelines, and federal and state regulations related to HME/DME services
• Collaborate with warehouse staff to ensure proper inventory tracking, equipment availability, and timely delivery schedules
• Report any malfunctions, repairs, or patient concerns to management and take immediate steps to resolve issues
• Maintain a clean and organized delivery vehicle and ensure proper handling and storage of equipment during transport
• Auxiliary with special projects and perform other duties as assigned

Qualifications

• High school diploma or GED required
• 1+ years of experience in a medical equipment delivery, maintenance, or similar role is preferred
• Detailed knowledge of how to set up, assemble, and troubleshoot hospital beds, wheelchairs, oxygen concentrators, CPAP supplies, and other HME/DME
• Strong ability to interact compassionately and professionally with patients and caregivers, providing clear instructions and support
• Ability to lift and move heavy equipment (up to 75 pounds) and work in a physically demanding environment
• On-Call Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays, to meet patient needs
• Effective verbal and written communication skills to document deliveries, educate patients, and communicate with team members
• Ability to troubleshoot equipment issues and resolve them quickly in the field
• Valid drivers license and clean driving record; must be able to safely operate and maintain a delivery vehicle