Delivery Supervisory

Time Type: Full time

About the role

The primary purpose of this position is to assist with the daily management of the operations delivery staff.

Responsibilities

• Effectively aide in managing the delivery operations team.
• Monitor delivery fleet using MobileCast and/or Roadnet.
• Recommend and/or perform performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
• Maintain driver’s attendance records, sick days, vacation, etc.
• Train drivers in the areas of safe driving, proper lifting techniques, and company delivery process and procedure.
• Regular ride along with drivers and perform observation and coaching to ensure proper customer service, productivity metric achievement, and safety practices.
• Payroll oversight including attendance records and paid time off.
• Responsible for DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns, and collections.
• Interface with customers solving discrepancies, problems, and creating a cohesive relationship.
• Foster and maintain a collaborative relationship with the sales, warehouse, delivery, and customer service departments.
• Administration of worker’s compensation, incentive, and safety programs.
• Responsibly handle beverage alcohol product.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Requirements

• Bachelor’s degree in related field and/or equivalent training and work experience.
• Minimum of 3 years’ experience in related area.
• Proficient PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines.
• Analytic and reporting skills.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment.

Preferred Qualifications

• Maintain a valid CDL license.

Physical Requirements

• While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone.
• Occasionally carry & lift up to 65 pounds.
• Occasionally reach overhead, squat, and bend.
• Frequently walk and stand for extended periods of time.

Competencies

• May help coordinate the work of junior members of the team.
• Resolves issues which are often varied and non-routine.
• Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Pay

Salary Range: $67,500-$80,400/yr.

This position is eligible to participate in a bonus program. Metrics and level of participation are determined annually.

Benefits

• Health care benefits
• Life insurance
• Time off benefits
• Participation in the Company’s 401(k) plan