Delivery Supervisor

Job Description

This position directly supervises assigned delivery staff and includes training, planning, informing, and directing work, appraising performance, rewarding, and disciplining, addressing complaints, and resolving problems through superior leadership.

Essential Duties & Responsibilities

• Is responsible for vacation and personal leave coverage for delivery staff.
• Reads and efficiently works from routing manifest to delivering products to customers using truck, forklift, pallet jack and/or hand truck.
• Accurately records invoices, credits, or other instructional information on the truck route manifest, complying with any special instructions for proper and efficient delivery.
• Safely and efficiently delivers product to customer per instructions on manifest.
• Collections money from customers, makes change, and records transactions on customer receipt.
• Maintains accurate records of route, follows check-in procedures, verifying accurate payment for invoices and checks in any returned product.
• Aids customers during delivery as needed.
• Follows correct procedures to document customer receipt of product, omission, or error; collect payment as appropriate.
• Listens to service complaints.
• Places stock on shelves or racks.
• Picks up or collects empty containers, rejects, or unsold merchandise.
• Issues or obtains customer signature on receipt for pickup or delivery.
• Performs pre-trip/post-trip inspection of assigned vehicle and complete pre-trip/post-trip report; distribute as directed.
• Suggests and implements ways for the warehouse and company to improve profits, improve quality, and improve service.

Job Requirements

• CDL class A required
• Clean driving record, no SR22 insurance
• Copies of your CDL and DMV record required prior to start
• Excellent communication, both written and verbal
• Beverage delivery experience preferred
• Good customer relations skills

Physical Demands

• Must regularly lift and/or move up to 50 pounds and will occasionally lift and/or move up to 170 pounds (full beer kegs).
• Operates a pallet jack and hand cart to transport products all in a safe manner.

Work Environment

• The noise level in the work environment is usually moderate, occasionally high due to outside related environmental noises.
• Will work in inclement temperatures and weather conditions.