Delivery Station Customer Service Associate, DSL

About the role

At Amazon, our mission is to be Earth’s most customer-centric company. This role involves helping improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, via phone, and email
• Empathize with and prioritize customer needs
• Hold ourselves accountable to company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to customer issues
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time (40+ hours per week) schedule
• Perform tasks such as carrying, lifting, pushing, and pulling up to 49 pounds, standing, walking, and working in noisy, temperature-controlled environments

Requirements

• High school diploma or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (Outlook, Word, Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Qualifications

• Bachelor's degree or equivalent experience
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills

• Customer service skills
• Problem-solving abilities
• Time management
• Communication skills

Benefits

Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, and 401(k) matching. For more information, visit https://hiring.amazon.com/why-amazon/benefits.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

The role requires a Full-Time (40+ hours per week) schedule.