Delivery Station Customer Service Associate, DSL

About the role

At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathize with and prioritize customer needs
• Hold up company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to the issues that customers present
• Compose grammatically correct, concise, and accurate written responses to customer issues
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Makes quick and effective decisions on behalf of the customer

Requirements

• Carry, lift, push and pull up to 49 pounds frequently
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Skills

• Proficiency in verbal and written communication skills

Benefits

A day in the life includes interacting with Amazon’s leading logistics system, assisting with order dispatches and deliveries, and connecting customers with experts for accurate package information. You'll develop logistical and customer expertise, and connect with customers daily, using your understanding of Amazon’s supply chain and local warehouse knowledge.

About the Team

The mission of our Customer Service team is to be Earth’s most customer-centric company. We empower and look after our people, allowing them to focus on our customers' happiness. Opportunities within Customer Service include process improvement, customer experience, data analysis, and customer retention. The team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Preferred Qualifications

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Pay

Full-Time (40+ hours per week)

Schedule

Flexible Full-Time (40+ hours per week)

Company

Amazon.com Services LLC

Job ID

A10455290