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Delivery Station Customer Service Associate, DSL

Amazon · Boise, ID · 3 days ago
Full-time

About the role

At Amazon, our mission is to be Earth’s most customer-centric company. This role involves improving the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Responsibilities

  • Communicate with customers directly in-person, via phone, and email
  • Empathize with and prioritize customer needs
  • Hold company values and respect every customer
  • Resolve issues and set appropriate expectations with customers
  • Clearly understand and respond appropriately to customer issues
  • Make quick and effective decisions on behalf of the customer
  • Work a flexible Full-Time (40+ hours per week) schedule
  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Requirements

Experience in Customer Service
High School or equivalent diploma
Experience using Windows Operating Systems and Microsoft Outlook
Experience prioritizing and managing time effectively in dynamic environments
Familiarity with multiple web browsers, data base searching, and instant messenger tools

Qualifications

  • Bachelor's degree or equivalent, or experience in an industry role
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Proficiency in verbal and written communication skills
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills

Excellent verbal and written communication skills
Logical and good judgment problem-solving abilities

Benefits

Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, 401(k) matching, and more. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

Full-Time (40+ hours per week)

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