Delivery Station Customer Service Associate, DSL

About the role

At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathize with and prioritize customer needs
• Hold up to company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to the issues that customers present
• Compose grammatically correct, concise, and accurate written responses to customer issues
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Performing the following tasks, with or without reasonable accommodation:
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Requirements

• High school diploma or equivalent
• Experience in Customer Service
• Experience using Windows Operating Systems and Microsoft Outlook
• Experience effectively prioritizing work time to ensure efficiency
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Time management skills

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.