Delivery Station Customer Service Associate, DSL

Key job responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to the issues that customers present
• Consistently compose grammatically correct, concise, and accurate written responses to customer issues
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make quick and effective decisions on behalf of the customer

About the team

The team's mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention.

Basic Qualifications

• A high school diploma or equivalent
• Experience in Customer Service
• Experience using Windows Operating Systems and Microsoft Outlook
• Experience effectively prioritizing work time to ensure efficiency
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Preferred Qualifications

• A bachelor's degree or equivalent, or experience in an industry role
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand