Delivery Station Customer Service Associate, DSL

About the role

At Amazon, our mission is to be Earth’s most customer-centric company. This role involves improving the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, via phone, and email
• Empathize with and prioritize customer needs
• Hold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to customer issues
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Requirements

• High school or equivalent
• Experience in customer service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
• Ability to carry, lift, push and pull up to 49 pounds
• Ability to stand and walk during shifts lasting up to 12 hours
• Ability to work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Ability to work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills

• Logical problem-solving skills
• Good judgment
• Customer service skills
• Logistical expertise

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.