Delivery Station Customer Service Associate, Delivery Station Liaison

About the role

At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathize with and prioritize customer needs
• Hold up to company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to the issues that customers present
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer

Requirements

• Experience in Customer Service
• High School diploma or equivalent
• Experience using Windows Operating Systems and Microsoft Outlook
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Qualifications

• Bachelor's degree or equivalent, or experience in an industry role
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills

Skills

• Customer service skills
• Problem-solving abilities
• Time management
• Communication skills

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.