Delivery Station Customer Service Associate, Delivery Station Liaison

Key job responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to the issues that customers present
• Consistently compose grammatically correct, concise, and accurate written responses to customer issues
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time (40+ hours per week) schedule

A day in the life

• Based at one of our last-mile delivery warehouses
• Contact with Amazon’s warehouse, associates, delivery partners, and customers when needed
• Inform delivery partners when a customer needs to reschedule a delivery
• Resolve delivery issues immediately to ensure customers have a great experience

About the team

The team's mission is to be Earth’s most customer-centric company, and they empower and look after their people to focus on customers' happiness. They support self-service channels to offer expert insights into customers' most complex issues.

Basic Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience using computers and Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand