Delivery Standards Manager

Delivery Standards Manager

What You'll Do

• SDLC Standards: Define and maintain the software development lifecycle standards including the 9-stage project delivery flow, stage gate criteria, Definition of Ready, and Definition of Done.
• Process Documentation: Create and maintain SOPs, process guides, and reference documentation for all delivery processes. Ensure documentation is current, accessible, and usable by both internal and partner teams.
• Tooling Governance: Define the rules for how workflows between Planview and Azure DevOps - naming conventions, required fields, status mappings, and traceability requirements. Work with governance team members who maintain day-to-day execution.
• Compliance Support: Support ITGC evidence collection by ensuring process documentation meets audit requirements. Maintain change management and access control documentation.
• Training & Adoption: Make sure all teams understand and follow the defined standards. Create training materials, conduct onboarding sessions for new team members, and address process questions.
• Continuous Improvement: Analyze retrospective findings, delivery metrics, and process feedback to identify improvement opportunities. Propose and implement process changes through the Director of Delivery Governance.
• Template Management: Maintain templates for user stories, architecture decision records, release checklists, and other standard artifacts.

What We're Looking For

• Education and Work Authorization: Bachelor’s degree in business, Information Systems, or related field. Must be authorized to work in the United States without sponsorship (U.S. Citizen or Green Card holder).
• Experience: Minimum 3+ years in process management, PMO, delivery governance, or standards management roles. Strong experience documenting and maintaining SDLC processes and standards. Experience with Agile delivery frameworks and how process governance applies in Agile environments. Familiarity with ITGC controls, SOC 2 compliance, and audit evidence requirements. Excellent documentation and technical writing skills. Experience with Azure DevOps, Planview, or similar project management tools. Strong attention to detail and ability to drive consistency across multiple teams. Insurance or financial services industry experience is a plus. Demonstrated player/coach leadership style - you set the strategy AND roll up your sleeves to execute. You’re comfortable building the first version of a process, template, or deliverable yourself rather than waiting for your team to be in place.