Delivery Manager

About the role

As a Delivery Manager, you’ll be the driving force behind the successful delivery of modern technology initiatives—owning the full lifecycle from planning through launch. You’ll collaborate closely with teams across Product, Operations, and Application Engineering to shape objectives, orchestrate seamless releases, and ensure every deliverable meets the highest standards of quality. In this role, you’ll keep complex initiatives moving with clarity and confidence, aligning resources, removing obstacles, and providing transparent, meaningful updates to stakeholders and senior leadership. If you thrive at the intersection of people, process, and technology, this is a place where your leadership truly moves the business forward.

Responsibilities

• Champion Agile/Scrum practices and values to drive high-performance delivery across Application Engineering efforts.
• Foster a culture of self-organization, continuous improvement, and psychological safety.
• Proactively identify and remove impediments.
• Facilitate productive discussions, decision-making, and conflict resolution.
• Enhance transparency and stakeholder engagement.
• Support teams in refining and maintaining product backlogs.
• Lead with a servant leadership mindset.
• Collaborate with Operations to track defects and ensure SLAs are met.
• Leverage AI tools and analytics to optimize planning, risk management, and delivery.
• Promote AI-driven automation and insights.
• Integrate emerging technologies into delivery processes.
• Embrace additional duties as assigned.

Requirements

• Prior experience as a Scrum Master or Delivery Manager.
• Strong understanding of software development lifecycles.
• Strategic thinker with excellent communication skills.
• Demonstrated leadership in facilitation, conflict resolution, and transparency.
• Bachelor’s degree or equivalent experience.
• Willingness to travel periodically.

Skills

• Expertise in Agile/Scrum methodologies.
• Proficiency with modern project management tools, including Jira, JSM, and Confluence.

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Savings Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Full-time role.