Delivery Solutions Category Manager

Purpose of Role

The purpose of this role is to lead category management for the Delivery Solutions Technology portfolio by defining category strategy, guiding product commercialization, and enabling adoption of technology solutions. This portfolio includes robotics, autonomous systems, and other technology offerings that support the supply chain industry. This role leverages market intelligence and customer insights to shape product direction, align cross-functional execution, and support go-to-market strategies that drive growth and market competitiveness.

Technology Category Strategy & Performance

• Develop and execute short- and long-term category strategies for the Technology Solutions portfolio to drive growth, profitability, and product adoption.
• Identify category opportunities, risks, and gaps based on emerging technologies, customer needs, and competitive dynamics.
• Support revenue and gross profit performance in collaboration with Sales leadership through pricing strategy, solution positioning, and go-to-market priorities.
• Lead quarterly business reviews and forecasting sessions to align performance, priorities, and strategic initiatives.
• Create product adoption playbooks that guide sales execution and maximize customer value.

Market Intelligence & Technology Insights

• Analyze technology trends, customer use cases, and competitive solutions to inform category strategy and innovation priorities.
• Maintain a strong understanding of the Technology Solutions landscape, including hardware, software, and integrated offerings.
• Develop competitive intelligence and benchmarking to ensure solutions remain differentiated and competitive.
• Provide insights and reporting to leadership and sales teams to support AOP, forecasting, and strategic planning.
• Define and monitor category performance metrics (e.g., adoption, utilization, pipeline contribution), recommending actions to improve outcomes.

Technology Product Commercialization

• Define value propositions, ROI models, and target customer segments to support commercialization of Technology Solutions.
• Partner with New Product Development and Technology teams to align category strategy with product roadmap and innovation pipeline.
• Evaluate and prioritize new solution opportunities to expand the portfolio and support long-term growth.
• Ensure alignment between product capabilities and market needs to drive adoption.
• Define customer adoption strategies, including early adopter engagement and entry into new market segments.

Cross Functional Alignment

• Contribute to marketing strategies and campaigns that drive awareness and adoption of Technology Solutions.
• Engage with Sales to identify DSD opportunities and support customer engagements (e.g., site surveys, ride-alongs) to strengthen solution validation and deployment readiness.
• Partner with Professional Services to define how Technology Solutions integrate into customer environments and support customer-facing recommendations to enable seamless adoption.
• Equip sales teams with the insights, materials, and guidance needed to effectively position and sell Technology Solutions.
• Provide ongoing education to sales teams on technology trends, solution capabilities, and competitive positioning.
• Collaborate with New Product Development to commercialize Technology Solutions and bring new products to market using customer, market, and competitive insights.