Delivery Manager

About the role

This role manages delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client. Key responsibilities include establishing and managing the delivery framework, supporting capacity planning, coordinating onboarding, tracking progress, acting as an escalation point, and operating within a customer-controlled delivery model.

Responsibilities

• Establish and manage the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination
• Support capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams
• Cook up onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity
• Track delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations
• Act as a delivery escalation point for service impacts and unresolved issues
• Operate within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance

Requirements

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Qualifications

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications (preferred)

Skills

• Leading delivery teams and quality services to customers
• Managing delivery governance, workstream coordination, resource readiness, onboarding alignment, capacity planning support, reporting, escalation, continuity, and execution oversight
• Partnering with Delivery Partner(s) and working with SREs to generate positive customer outcomes
• Establishing and managing the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination
• Supporting capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams
• Coordinating onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity
• Tracking delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations
• Acting as a delivery escalation point for service impacts and unresolved issues
• Operating within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance
• Leading teams through incident, problem and change management, as well as root cause analysis
• Partnership with Delivery Partner(s) and working with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Benefits

The compensation range for the position in the U.S. is $124,920 to $237,480 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $149,880 to $284,880 California (All Other):$137,400 to $261,120 Colorado: $124,920 to $237,480 Massachusetts$124,920 to $261,120 New York City: $149,880 to $284,880 Washington: $137,400 to $261,120 Washington DC:$137,400 to $261,120 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.