Delivery & Service Technician

Responsibilities

• Efficiently assemble service and/or deliver customer and store merchandise.
• This may include delivery and/or service of exercise machines, trampolines, basketball hoops, safes, grills, furniture, game tables, bicycles and all other Scheels merchandise.
• Efficiently provide maintenance and assembly of customer and store equipment.
• Equipment may involve bicycles, exercise machines, snowboards, skis, hockey skates and sticks, baseball gloves and bats, golf clubs, racquet sports, paintball markers and other merchandise in a Scheels Store.
• Troubleshoot and respond to customer delivery and equipment issues.
• Safely fill CO2 and compressed air tanks for paintball markers.
• Maintain accurate and detailed records for store and customer equipment.
• Avoid damage to merchandise during loading and transport.
• Ensure a clean and professional environment including appearance of the Scheels delivery trucks.
• Assist with delivering and loading customer equipment and merchandise at the store and to customer residences.
• Ability to speak for extended periods to customers or associates.
• Exceptional problem solving and analytical skills.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals.
• Write reports and speak effectively before groups of customers and associates.
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”.
• Culture: Approach daily tasks, projects and follow-up communication with energy and sense of urgency. Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. Show respect and appreciation for others and Scheels.
• Team Mentality: Genuine interest and action in helping others before yourself, regardless of recognition or reward. Teach-ability: Consistent eagerness to listen, learn, apply knowledge and accept critical feedback. Ability to adapt to a changing work environment. Ability to apply concepts of basic math, grammar, punctuation and spelling.
• Dress Code: Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners.
• Efficiency: Demonstrate pride and ownership of their work while meeting expected deadlines.

Education & Experience

A strong mechanical ability is preferred.

Physical Requirements/Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
• Physical demand requirements are in excess of those for heavy work.

Schedule

• Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10 a.m. and 6p.m., Sunday.
• Schedule may include varied hours, evenings, weekends, and holidays.

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.