Delivery Router

About the role

The Router is responsible for routing deliveries/pickups (returns) and for calling and setting up appointments for the warehouse deliveries.

Time Type: Full time; Job Family Group: Market Operations

Responsibilities

• Use the routing software (Roadnet) to schedule daily deliveries and pickups that meet service and efficiency standards.
• Maximize both the number of stops and cases for the best optimum route.
• Re-key and organize re-ships.
• Keep management informed of any issues surrounding Roadnet software; communicate with the technical support department of Roadnet; Update Roadnet data, geo-code map, account master (new accounts).
• Schedule appointment times for some store deliveries.
• Change demand order type in operations AX system and route.
• Manage the Drivers, Helpers, and Casual employees.
• Pick up, sort, and distribute invoices/scan sheets.
• Print and distribute driver and management manifest.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Requirements

• Bachelor’s degree in related field and/or equivalent training and work experience
• Minimum of 3 years’ experience in related area
• Proficient PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment
• Routing or Operations software system skills
• Physical requirements: regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Qualifications

• Experience with Roadnet Routing

Skills

• Accountable for results which impact the department.
• Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.