Delivery Operations Manager

About the role

Wonder delivery operations is a complex and fast-growing branch of the Wonder business. This role owns delivery performance health for a defined portfolio of Wonder locations. You'll analyze performance signals, build the analytical infrastructure, and drive decisions through cross-functional partners.

Responsibilities

• Detect and triage performance signals across your portfolio using dashboards and operational context; distinguish signal from noise and maintain focus on the highest-leverage work.
• Build the analytical infrastructure for your portfolio. Build dashboards & reports, and develop a deep understanding of the metrics that drive delivery performance: how they're constructed, how they relate to each other, and what a movement in one signals about another.
• Diagnose drivers and recommend actions using structured problem solving, grounded in data and operational reality & context. Identify what's actually driving a performance change, distinguish root cause from downstream effect, and validate the problem before committing to a solution.
• Drive follow-through to measurable impact with operating partners, ensuring actions are prioritized, executed, and validated for effectiveness. Delivery performance depends on teams across field, product, logistics, and operations. You translate performance signal into clear asks, navigate competing priorities across the org, and stay accountable for follow-through until the outcome lands.
• Create leverage through mechanisms by turning recurring issues into shared playbooks, triggers, and standard routines that reduce repeat churn as the network scales.
• Surface cross-site patterns and insights that inform continuous operational improvements and improve how the org prioritizes and responds.
• Partner with field leadership as the primary delivery ops point of contact for your segment, maintaining a lightweight, high-value operating rhythm, and surface what you see on the ground into how the wider function sets priorities.
• Support scaling and launches through readiness checks, early performance monitoring, and post-launch retros, focused on repeatability over heroics.

Requirements

• Experience: 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management. Last-mile or delivery exposure is helpful but not required.
• Strong analytical fluency: comfortable with BI tools (e.g. Looker/Tableau), advanced spreadsheet skills, direct experience with SQL, able to turn data into prioritized action.
• Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments.
• Strong execution through influence: you drive clarity, ownership, and closure without direct authority.
• Experience building repeatable process — playbooks, SOPs, operating standards — that reduced manual effort and recurring escalations.
• Strong communicator: concise updates, clear recommendations, and durable documentation.
• Systems thinker: you look for patterns and design mechanisms that prevent repeat problems.
• Data-led operator: you use data to guide decisions & validate impact.
• Prioritization discipline: you can say “not now,” manage tradeoffs, and keep the team focused on the work that moves the outcome most.
• Collaborative: you build trust across teams and align stakeholders without creating unnecessary complexity.
• Comfortable with change. Portfolios, priorities, and structures evolve as the network grows; you adapt without losing momentum.

Qualifications

• Preferred: experience working closely with field teams across multiple locations; experience in fast-scaling ops organizations.

Skills

• Experience in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management.
• Strong analytical skills with comfort in BI tools, advanced spreadsheet skills, and direct experience with SQL.
• Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments.
• Strong execution through influence: drive clarity, ownership, and closure without direct authority.
• Experience building repeatable process — playbooks, SOPs, operating standards — that reduced manual effort and recurring escalations.
• Strong communication skills: concise updates, clear recommendations, and durable documentation.
• Systems thinking: look for patterns and design mechanisms that prevent repeat problems.
• Data-led approach: use data to guide decisions & validate impact.
• Prioritization discipline: can say “not now,” manage tradeoffs, and keep the team focused on the work that moves the outcome most.
• Collaboration: build trust across teams and align stakeholders without creating unnecessary complexity.
• Adaptability: comfortable with change as portfolios, priorities, and structures evolve as the network grows.

Benefits

• A competitive compensation package with equity and a 401(k).
• Medical, dental, and vision plans.
• Company-paid short and long-term disability coverage.
• Paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave.
• Exclusive perks across the Wonder family of brands.

Pay

New York: $128,000-135,500 per year. Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Schedule

Not specified.