Delivery Officer / Swyddog Cyflawni

About the role

We have an exciting opportunity for someone who wants to make a real difference to the lives of our residents, staff and communities across Wales. As a Delivery Officer, you will help introduce and improve technology products, systems and ways of working across the organisation. Working within the Technology and Data team, you will coordinate activities from planning and testing through to implementation, user adoption and ongoing support. You will work with staff, suppliers and technical teams to ensure changes are practical, well managed and successfully adopted. The role can be based at any of our offices in the South (Cardiff), North (Ewloe) or West (Newcastle Emlyn) regions, with flexibility to choose the most suitable base location and regular travel between offices as required. Wales & West Housing Group is one of the leading housing providers in Wales, providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales, employing over 600 colleagues.

Responsibilities

• Coordinate the delivery of new products and changes to existing products, tracking activities, identifying issues and helping work progress to agreed outcomes.
• Support planning, maintain clear information about progress and ensure actions are completed or escalated appropriately.
• Maintain testing, delivery and support documentation, ensuring activities are completed in line with agreed governance, compliance and quality standards.
• Organise and carry out technical and user acceptance testing, making sure problems are identified and addressed before changes are introduced.
• Support service readiness, implementation and handover into operational use, including preparing guidance, delivering training and coaching users.
• Provide second and third-line support for agreed products and services; investigate issues, work with suppliers and other Technology and Data staff to resolve problems and maintain clear records and documentation.
• Help develop delivery capability across the team through coaching, mentoring and knowledge sharing, contributing to a collaborative and supportive team environment.

Requirements

• Experience of supporting the delivery, implementation or ongoing operation of technology products, systems or business processes.
• Organised, able to manage several activities at once and confident taking ownership of tasks through to completion or an appropriate handover.
• Structured approach to testing and problem solving, with the ability to gather information, identify issues and involve others when needed.
• Understand the importance of good planning, clear documentation and effective support when introducing change.
• Communicate clearly with technical and non-technical staff, build positive working relationships and explain information in a practical and accessible way.
• Experience of working with suppliers, supporting users or delivering training would be helpful.

Pay

Salary £40,718 - £45,355 per annum.

Benefits

• Choice of Defined