Delivery Manager- Informatics

About the role

The Informatics Delivery Manager (DM) is responsible for fulfilling all contractual obligations for Zifo related to customer engagements. This role involves providing strategic and technical leadership, consulting, and program/project management to ensure Zifo successfully delivers solutions that meet customer objectives.

Responsibilities

• Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensuring all service delivery contractual obligations are met
• Govern Project Health by using metrics-based health checks, performing Corrective and Preventive actions for any deviations, doing follow-ups and follow-throughs
• Chair Engagement Steering Committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically
• Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective
• Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo
• Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements
• Customer Relationship Management - establish and nurture customer relationships across all levels with the objective of improving overall customer maturity across all customer segments that are serviced
• CSAT assessment and management by implementing focused improvement plans
• Contribute to Business Development - Perform Account Mining, Support RFP/Pursuits
• People Management - Provide performance feedback on Zifo resources to the line managers
• Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements
• Bring in thought leadership to the customer engagements by offering proactive insights into industrial trends
• Manage, motivate, and mentor cross-functional and enterprise project teams across the globe
• Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies
• Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority
• Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes

Requirements

• R&D Informatics Skills
• Prior experience in Pharmaceutical or Biotech Research and Development industry
• Understanding of Drug Discovery & Development processes
• An Independent, Self-Motivated & Results-driven mentality
• Willingness & ability to acquire quickly new Technical Skills & Business Principles
• Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders
• Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project
• Analytical mindset and ability to thrive in ambiguities
• Outstanding communication skills both written and verbal
• Experience is making impactful presentations to D+ and C-Suite audiences
• Program Management skills
• Managing a portfolio of projects
• Coordinating strategic road mapping
• Resource & Effort Planning
• Project Planning & Scheduling
• Scope & Time Management
• Vendor Management
• Risk Assessment
• Cost/Benefit Analysis

Qualifications

• Bachelor's/Master's degree or equivalent in Management or Life Sciences or IT field is mandatory
• Minimum 10 years of experience as a Business Technology Consultant/Project Manager
• Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry
• Active PMP / PgMP/Prince2 Certification
• Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization
• Expert in Project Management, SDLC types, people management
• Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies
• Consultative capabilities to convert business problems to opportunities
• Flexible in handling tactical issues as well as possess ability to think strategically
• Expert in crisis/problem management and willingness to get hands on to expedite problem resolution
• Function as a coach to the teams to improve collaboration and outcomes
• Possessing innovative mindset and have an eye for continuous improvement

Benefits

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.