Delivery Manager

Duties/Responsibilities

• Own the end-to-end delivery function: from requirement intake to candidate submission, interview coordination, and placement
• Run daily standups to align the recruiting team to active requirements and prioritize business closest to the close
• Track open requirements across all active clients and ensure the team is working the right roles at the right time
• Review and stack-rank candidate submissions before they go to the sales team; maintain a high quality bar on everything that goes to clients
• Personally handle placement of highly technical, niche, or executive-level requirements when needed
• Ensure delivery SLAs are met
• Serve as the primary operational partner to the Business Development team
• Participate in requisition intake calls to define technical requirements, candidate profiles, and delivery timelines with sales and clients
• Keep sales informed on submission status, recruiter progress, and any blockers; proactively communicate candidate pipeline depth
• Provide structured candidate delivery (resume review, submission notes, interview prep) so the sales team can stay focused on new business
• Participate in candidate debrief and closing conversations in partnership with sales when needed
• Lead, coach, and develop a team of Technical Recruiters
• Set individual and team performance goals tied to placements, fill rate, submission quality, and time-to-fill
• Personally train new recruiters on sourcing techniques, technical skill set fundamentals, candidate assessment, negotiation, and closing
• Identify and develop top performers; build the team's bench as headcount grows
• Foster a culture of urgency, accountability, and delivery — a team that knows how to close
• Build and share search strings and saved searches (LinkedIn, Dice, etc.) for active and passive candidate pipelines
• Ensure the team maintains deep active pipelines across core IT/technical disciplines
• Develop and improve sourcing strategies across job boards, referrals, direct outreach, and niche IT communities
• Assign dedicated sourcing time-blocks to recruiters to build passive pipelines alongside active req work
• Process, Tools & Reporting
• Assess and continuously improve the delivery model
• Manage ATS adoption and data integrity; ensure consistent and accurate tracking across all active requisitions
• Evaluate and lead proof-of-concept phases for new tools and technologies being considered for the delivery stack
• Track and report weekly/monthly KPIs to Executive leadership: fill rate, time-to-fill, submission-to-interview ratio, active consultant headcount, and team production metrics
• Identify and implement operational efficiencies that increase output without sacrificing quality

Knowledge, Skills & Abilities

• At least 4-5 years of recruiting experience in IT staffing, with at least 2 years leading a delivery team
• Deep understanding of IT roles, technology skill sets, and how to qualify technical candidates accurately
• Proven track record of running a high-output delivery function
• Strong sourcing skills: Boolean search, LinkedIn Recruiter, passive candidate pipelines
• Operations instincts with process improvement, holding others accountable, and operational efficiency
• Experience working closely with a sales or BD team in a staffing context; strong understanding of sales/delivery dynamics
• Excellent and effective communicator