IT Delivery Manager

About the role

The Opportunity Delivery & Execution: Own and drive end-to-end delivery of multiple projects/programs within the telecom portfolio. Ensure high-quality delivery, adherence to timelines, and SLA commitments. Monitor and enforce engineering metrics, quality standards, and best practices. Drive adoption of AI tools, automation, and modern engineering practices.

Team Management & Coordination: Manage and lead an onshore team of 20-40 members. Coordinate effectively with offshore delivery teams. Ensure proper resource utilization, planning, and staffing alignment. Support fulfillment of customer staffing demands in collaboration with sourcing teams.

Customer & Stakeholder Management: Act as a primary interface with customer leadership (Director level and below). Address and proactively manage customer escalations. Build strong relationships and ensure customer satisfaction and confidence.

Financial & Operational Governance: Own financial performance of the portfolio (revenue, margin, cost optimization). Ensure timely and accurate invoicing. Maintain financial discipline across projects. Track and improve utilization and efficiency metrics.

Account Growth & Transformation: Identify and drive new opportunities through account mining. Support creation and submission of proposals, SOWs, and solution offerings. Lead or contribute to transformation initiatives across existing projects. Drive continuous improvement in delivery models and processes.

Reporting & Governance: Prepare and present Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR). Provide insights on delivery performance, risks, financials, and growth opportunities. Engage with senior customer leadership on strategic discussions.

Requirements

Experience: 12-18 years. Strong experience in IT delivery management within telecom domain. Proven track record of managing mid-to-large size teams (20-40+). Experience working in onsite-offshore delivery models. Strong understanding of data/engineering projects, delivery metrics, and quality models. Hands-on experience with financial management, invoicing, and margin control. Experience in managing customer escalations and complex stakeholder environments. Experience in proposal creation and account mining initiatives. Excellent communication and leadership skills.

Preferred Qualifications

Experience in telecom environments. Exposure to AI tools, automation frameworks, and modern engineering practices. Strong understanding of Agile/Scrum delivery models. Certification in PMP / Agile / Scrum (preferred).