Delivery Manager (Hybrid)

About The Role

As an Onsite Delivery Manager, you will make an impact by driving client success through effective stakeholder management, delivery oversight, and workforce coordination. You will be a valued member of the delivery team and work closely with client stakeholders, onsite/offshore teams, and internal partners to ensure seamless service delivery and high customer satisfaction.

Responsibilities

• Act as the primary onsite lead managing Cognizant associates at the Santa Clara location
• Build and maintain strong relationships with client stakeholders through regular checkpoints and communication
• Understand customer requirements, priorities, and feedback to continuously improve service delivery
• Collaborate with onsite and offshore teams to align delivery with client expectations
• Partner with internal teams to plan and fulfill staffing requirements
• Facilitate onboarding of Cognizant associates onto the client network and environment
• Coordinate and support Statement of Work (SoW) creation and finalization with stakeholders

Requirements

• Proven experience in project or delivery management within IT services
• Strong communication and interpersonal skills, with the ability to engage diverse stakeholders
• Hands-on expertise in at least one core technology domain
• Solid understanding of current and emerging technology trends
• Working knowledge of Generative AI tools and technologies
• Experience in a client-facing role managing delivery and coordination
• Experience managing global delivery models (onsite/offshore collaboration)
• Background in resource planning and workforce management
• Ability to influence stakeholders and drive cross-functional alignment
• Experience with client onboarding processes and access management
• Exposure to SoW creation and commercial coordination

Qualifications

• Proven experience in project or delivery management within IT services
• Strong communication and interpersonal skills, with the ability to engage diverse stakeholders
• Hands-on expertise in at least one core technology domain
• Solid understanding of current and emerging technology trends
• Working knowledge of Generative AI tools and technologies
• Experience in a client-facing role managing delivery and coordination
• Experience managing global delivery models (onsite/offshore collaboration)
• Background in resource planning and workforce management
• Ability to influence stakeholders and drive cross-functional alignment
• Experience with client onboarding processes and access management
• Exposure to SoW creation and commercial coordination

Skills

• Proven experience in project or delivery management within IT services
• Strong communication and interpersonal skills, with the ability to engage diverse stakeholders
• Hands-on expertise in at least one core technology domain
• Solid understanding of current and emerging technology trends
• Working knowledge of Generative AI tools and technologies
• Experience in a client-facing role managing delivery and coordination
• Experience managing global delivery models (onsite/offshore collaboration)
• Background in resource planning and workforce management
• Ability to influence stakeholders and drive cross-functional alignment
• Experience with client onboarding processes and access management
• Exposure to SoW creation and commercial coordination

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position will be in the range of $100K - $115K depending on experience and other qualifications of the successful candidate.

Schedule

This is a hybrid position requiring 3 days a week in a client or Cognizant office in Santa Clara, CA, and 2 days working from home. Based on the project you’re engaged in, as well as business and client requirements, the working arrangements for this role may change.