Delivery Manager (Chapter Lead) - Hybrid

About the role

The Swift Delivery Manager (Chapter Lead) will lead a team of experts focused on the design, development, and evolution of various FIN components, ensuring seamless integration and optimal performance within the global financial ecosystem. This role combines technical leadership with people management, fostering development of engineering skills, a culture of excellence, and continuous improvement.

Responsibilities

• Select and recruit squad members with skills to meet projected demand and ensure qualified, competent, and motivated chapter members.
• Work with the Product Owners and the Engineering Lead to organize the chapter member assignment in squads.
• Coach chapter members on best practices and software design patterns to use in their respective products.
• Ensure transversal consistency of knowledge for functional and technology areas, create a culture of excellence and continuous learning, and ensure professional growth of chapter members.
• Set up knowledge sharing between chapter members and participate in cross-tribe knowledge sharing.
• Develop and design development programs to fill identified gaps.
• Maintain deep understanding of current technology, database management, programming practices, and future trends through ongoing education, conference attendance, and industry press.
• Build a network within and outside the Chapter, maintain relationships with all relevant stakeholders, and make sure they are consulted and informed when needed.
• Ensure chapter members understand the relevant IT policies and standards to apply in their domain.
• Set annual objectives and conduct mid-year review and year-end performance appraisal of chapter members.
• Orchestrate the feedback collection from Product Owner, Agile Coach, Squad members, and stakeholders to assess development needs and agree on skills development goals for chapter members.
• Perform administrative reviews and approvals for chapter members.
• As a squad contributor, a portion of your time/capacity must be spent collaborating with your squad and chapter to achieve the key objectives and results at either squad or tribe level.

Requirements

University degree in computer science or related field, more than 14 years of experience in systems development, with at least 8+ years exposure to the team leader role, and handling initiatives with significant cluster or organizational impact.

Qualifications

Takes Accountability for Delivering Results - makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure, adversity, and uncertainty with full understanding of potential risks. Expands knowledge - champions cross-functional and cross-divisional learning; ensures sharing of critical knowledge in the business to drive development of new solutions; keeps abreast of changes and developments in knowledge area; demonstrates ownership of own development and guides others in planning and growing their personal capabilities. Bus Understanding and Commercial Sense - applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance. Builds and reinforces customer relationships - builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness. Leads with a team focus - forms and mobilizes teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living SWIFT values. Communicates effectively - communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimize effectiveness in a multilingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

Skills

Experience in systems development, team leadership, and project management. Knowledge of Swift’s messaging services, FIN and RMA services, and related technologies. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in multiple programming languages and tools.

Benefits

Competitive base salary and bonus opportunity based on personal and company performance. Generous benefits package including medical, dental, vision, and life insurance with no premium costs for employees and their families, and a retirement plan with matching 401k.

Pay

$145,877.00 USD Annual MINIMUM to $270,915.00 USD Annual MAXIMUM.

Schedule

Full-time position.