Delivery & Implementation Manager - HYBRID

Key Responsibilities

• Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
• Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across workstreams including Development, Testing, Data, OCM/Training, IT, and business units
• Serves as a key integrator across workstreams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams
• Maintains and communicates dependency maps or logs to support cross-team alignment.
• Pairs closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities
• Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness.
• Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks
• Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress
• Investigates issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions
• Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement
• Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization.
• Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms
• Contributes to the delivery processes and routines that support DMV’s transition to a future product operating model.
• Maintains updates in Azure DevOps (ADO) or related delivery tools to ensure clear visibility across workstreams.

Required Skills & Experience

• Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts
• Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring workstreams stay aligned and on track
• Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
• Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery
• Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
• Experience working in Agile, iterative, or hybrid delivery environments, including facilitating ceremonies and maintaining real-time plans, risks, and dependencies
• Ability to manage cross team dependencies, drive alignment across vendors and internal teams, and ensure all workstreams maintain progress toward shared outcomes
• Experience preparing for and supporting implementation and go live activities such as readiness planning, UAT coordination, communications, cutover, and stabilization efforts

Desired Attributes

• Proactively identifies problems early and takes full ownership for driving solutions across teams, without waiting for direction
• Thrives in complex, high ambiguity environments and brings structure, clarity, and order where processes are still forming
• Comfortable operating in evolving, “squishy,” non-fully defined environments while helping the organization mature toward more disciplined delivery practices
• Demonstrates a strong sense of accountability and maintains relentless focus on forward movement and delivery outcomes
• Buils strong working relationships across internal teams and vendors, driving alignment and coordination without relying on authority
• Creates clarity from complexity by simplifying work, defining needed decisions, and coordinating cross stream actions to maintain consistent progress
• Energized by helping establish the foundational delivery routines and operating model that will support DMV’s future product-based structure
• Maintains a high ownership mindset with strong initiative, stepping in wherever needed to remove blockers, solve issues, and move work forward