Delivery Manager-Field Support

Job Responsibilities

• Maintain awareness of new and emerging wireless technologies and the potential application on client engagements.
• Software or hardware design process, testing and product life cycle management.
• Cloud, networking, and server system technologies.
• Asset management.
• Forward and reverse logistics (RMA/Returns).
• Enterprise infrastructure project planning, release management and help desk.
• Vendor compliance management & program governance via KPI metrics.

Preferred Skillsets: Technical Experience

• Software or hardware design process, testing and product life cycle management.
• Cloud, networking, and server system technologies.
• Asset management.
• Forward and reverse logistics (RMA/Returns).
• Enterprise infrastructure project planning, release management and help desk.
• Vendor compliance management & program governance via KPI metrics.

Preferred Skillsets: Project Management Experience

• Project transition, staging management, Field Support management, service helpdesk management.
• Best practices, work instructions, processes, tools, timely deliveries with proactive approach towards resolutions.
• Strategy and synergy - identify the right resource & new delivery methodology.
• Effective decision making and excellent written and verbal communication.
• Gather, analyze, and define business requirements, create global metrics, trends, charts etc.
• Establish & implement effective programs and processes.
• Good in Communication, presentation, interpersonal skills and Stakeholder engagement.

Equivalent Qualifications

• Bachelor's in information technology or equivalent.
• PMP, Six Sigma, ITIL, or CTPM certification or equivalent.
• Agile project manager, scrum master, or equivalent.
• Cloud technology, CCNA, JNCIA certification, or equivalent.
• Global customer handling and stakeholder engagement experience
• Global team management and customer

Work Experience

• 12+ years of experience in enterprise IT infrastructure, data center infrastructure, the telecom industry, or equivalent.
• 10+ years of experience leading global project managers and engineering teams, delivering business value using technology solutions in the high-tech operations space.
• 4+ years of experience managed services / SLA-based deliverables
• IT Infrastructure/Data Center Operations/Network Deployment/Service Delivery/Program Management/Vendor Management/SLA Governance/ ITIL/PMP/Agile/Asset Management/Logistics/KPI Reporting/Stakeholder Engagement/Cloud Technologies/Managed Services.

Pay

USD 140000.00 - 150000.00

Schedule

Remote

Employment Type

Full Time