Delivery and Support Manager

Delivery and Support Manager role based in Miami, FL (onsite 4 days a week) on a contract-to-hire basis.

About the role

We are seeking a Delivery and Support Manager to oversee multiple scrum teams within the Guest Technology group. This role is responsible for managing enhancements and changes to a primary guest-facing mobile application. The position requires a blend of technical understanding and functional project management to guide projects from inception to completion, liaise with business and technical stakeholders, and coordinate with vendors. Key initiatives include implementing a chatbot, integrating AI for efficiency, and modernizing the application architecture.

Responsibilities

• Lead technology support operations while driving the delivery of projects and initiatives.
• Manage and provide visibility across a portfolio of technology initiatives.
• Establish priorities, roadmaps, dependencies, risks, and delivery governance.
• Drive accountability and predictability across multiple teams and initiatives.
• Communicate effectively with executives, stakeholders, and technical teams.
• Identify opportunities to improve and scale support and delivery through automation and AI.
• Develop a 2–3 year vision for scaling the portfolio and organization.

Requirements

• Experience managing multiple scrum teams in a large enterprise-level environment.
• Project experience related to mobile applications.
• Ability to communicate with both technical and business-oriented teams.
• Background in software development or mobile technology.
• Experience in project delivery, seeing projects through from beginning to completion.

Preferred Qualifications

• Project experience involving Artificial Intelligence (AI).

Benefits

• Health, dental, vision, life insurance, and short-term disability (with employee contribution).
• Hospitalization coverage.
• Direct deposit and weekly pay periods.
• Training and development programs.
• 401k program with company match after 12 months of tenure.
• Employee Stock Purchase Program (ESPP).
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.