Delivery Manager - F&A

Key Responsibilities

• Maintaining positive relationships with existing and new customers and providing excellent customer experience and business growth.
• Identifying customer needs and overseeing service delivery within the business needs.
• Experience in handling customer onboarding and transition life cycle management.
• Analyzing and troubleshooting delivery issues and managing a delivery team to ensure timely and accurate customer deliveries.
• Leading the service delivery team, managing conflicts, and ensuring the team's processes and tasks are carried out efficiently.
• Determining ways to reduce costs and effectively manage FTE within budget and without impacting customer satisfaction.
• Assessing customer feedback and using creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the services, delivery criteria, and solutions for issues that may arise.
• Developing appropriate key performance indicators to monitor and drive the performance of the business.
• Providing monthly/quarterly high-quality MIS for management review and analysis.

Requirements

• Master’s degree in M.com /MBA Finance will be an added advantage.
• CA / CMA / CPA preferred.

Qualifications

• 14 + Years of experience required.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage budgets and resources effectively.
• Customer relationship management experience.
• Project management and leadership skills.

Pay

• Details not specified.

Schedule

• US shift (06:30 PM - 03:30 AM).

Benefits

• Details not specified.

Location

• Ambattur IE, Chennai.