Delivery Manager

About the role

UST is searching for an experienced Delivery Manager to lead semiconductor and firmware engineering programs in Redmond, USA. The role will oversee an established engineering team with primary responsibility for client engagement, program delivery, operational excellence, workforce management, and business growth.

Responsibilities

• Own end-to-end delivery of semiconductor, firmware, and platform engineering programs.
• Ensure project milestones, quality, productivity, and customer commitments are met.
• Build strong relationships with key clients and lead governance and delivery reviews.
• Act as the senior escalation point for delivery risks, technical blockers, and operational issues.
• Lead and coordinate cross-functional firmware, hardware, validation, systems, and software teams.
• Drive program planning, resource allocation, risk management, issue tracking, and release readiness.
• Partner with engineering leads to ensure timely resolution of critical issues and dependencies.
• Drive continuous improvement in delivery processes and engineering operations.
• Identify opportunities to expand existing engagements and support new business growth.
• Participate in client presentations, proposals, solution discussions, and account planning.
• Partner with sales and leadership teams on strategic growth opportunities.
• Lead workforce planning, hiring, onboarding, utilization, and team development.
• Partner with recruitment teams to identify and onboard strong engineering talent.
• Mentor delivery and engineering leads and support employee engagement and career development.
• Work with HR and leadership on people, performance, and operational matters.

Requirements

• Proven experience in Delivery Management, Engineering Management, or Program Management within semiconductor, firmware, embedded systems, or technology services.
• Strong experience managing client-facing engineering programs and technical teams.
• Good understanding of firmware development, hardware/software integration, validation, debugging, and release lifecycle.
• Strong track record in client relationship management and business growth.
• Experience in workforce planning, hiring, program governance, risk management, and operational reporting.
• Excellent leadership, communication, presentation, and stakeholder management skills.
• Experience working with global and cross-functional teams preferred.

Location & Compensation

Role Location: Redmond, Washington

Compensation Range: $118,000–$177,000

About the company

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year.
• 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• 10 paid holidays.
• Eligible for paid bereavement leave and jury duty.
• Eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance for employees and their dependents residing in the US.
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Regular employees may purchase additional voluntary short-term disability benefits.
• Participation in a Health Savings Account (HSA) and a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated), eligible for 401(k) with employer matching, and medical, dental, and vision insurance for employees and dependents residing in the US.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Skills

• Business Development
• Data Validation
• Technical Leadership
• Project Management
• Reporting and Analytics
• Firmware Development
• Engineering Management
• Resource Management
• Risk Management
• Stakeholder Management