Delivery Manager
About the role
As a Delivery Manager you will guide a customer-centric product or platform team toward high-quality, predictable delivery. You will facilitate structured, iteration-based delivery cycles, coach the team on effective delivery practices, and remove the obstacles that get in the way of progress.
Responsibilities
- Facilitate iteration ceremonies — Iteration Planning, Backlog Refinement, Iteration Reviews, and Retrospectives — and facilitate Quarterly Planning Events (QPE) to help teams set objectives and commit to realistic, capacity-based plans
- Monitor delivery progress and flow, identifying bottlenecks early and keeping commitments visible; ensure the backlog is ready for planning and that estimation runs effectively
- Proactively identify and remove obstacles, escalating and partnering with the Product Manager, Tech Lead, and others as needed; shield the team from unplanned work and mid-iteration scope changes
- Drive team morale, collaboration, and engagement; foster a culture of transparency and accountability; coordinate shared services participation with sufficient advance notice
- Coach the team on collaboration, self-management, and effective delivery practices; drive continuous improvement through retrospectives, feedback sessions, and metrics analysis
- Use AI tools to improve personal effectiveness — meeting summaries, retrospective synthesis, and status reporting — and help the team identify opportunities to reduce manual or repetitive work
- Represent the team at Cross-Team Sync, surfacing dependencies, risks, and impediments; communicate delivery progress, challenges, and risks to organizational leaders
- Collaborate with the Product Manager and BA to support Epic refinement, maintain team capacity visibility, and support product backlog alignment and release planning
- Understand Security Benefit’s key vendor and platform relationships and how they affect team-level delivery; escalate vendor or platform dependencies to more experienced Delivery Managers when they arise
- Advocate for delivery standards, tools, and best practices within the team and organization; actively engage in communities of practice and the broader Delivery Manager practice
Requirements
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
Knowledge of iterative delivery practices, frameworks, and techniques, with hands-on experience facilitating iteration-based delivery
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills, applied to identifying and removing delivery obstacles
Strong coaching and negotiation skills
Ability to read team dynamics and foster a healthy, engaged team culture
Ability to design and facilitate meetings and events for determined purpose and outcomes
Ability to work collaboratively with cross-functional teams
Comfort and proficiency using AI tools to support delivery work and improve team effectiveness
Agile delivery certification preferred (e.g., CSM, PSM, PMI-ACP, or equivalent)
Qualifications
Experience with Jira, Confluence, or other delivery work management tools
Skills
Knowledge of iterative delivery practices, frameworks, and techniques, with hands-on experience facilitating iteration-based delivery
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills, applied to identifying and removing delivery obstacles
Strong coaching and negotiation skills
Ability to read team dynamics and foster a healthy, engaged team culture
Ability to design and facilitate meetings and events for determined purpose and outcomes
Ability to work collaboratively with cross-functional teams
Comfort and proficiency using AI tools to support delivery work and improve team effectiveness
Benefits
Competitive salary and annual incentive bonuses
33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance)
Paid parental leave after 90 days of service
Comprehensive medical, dental & vision insurance
401(k) with company match, plus Profit Sharing & Savings Plan
Short- and Long-Term Disability Insurance
Flexible Spending Accounts for medical and dependent care
Life Insurance
Associate assistance programs for your personal and professional well-being
Pay
Competitive salary and annual incentive bonuses
Schedule
Hybrid schedule, offering flexibility to work both remotely and on-site