Delivery Manager
Tata Consultancy Services · New York, New York, United States · 3 wk ago
Management$100k–$150k/yrFull-time
Must Have Technical/Functional Skills
- Infrastructure Operations Management
- Vendor and OEM Management
- Project Delivery & Transition Management
- Root Cause Analysis (RCA)
- Technical Escalation Management
- Business Continuity & Disaster Recovery Planning
- Stakeholder Management
Roles & Responsibilities
- Own end-to-end delivery of infrastructure services.
- Ensure services meet agreed SLAs, OLAs, and KPIs.
- Monitor service performance, availability, and capacity.
- Drive continuous improvement initiatives to enhance service quality.
- Conduct regular service reviews with stakeholders and customers.
- Ensure timely incident response and escalation management.
- Drive Root Cause Analysis (RCA) and corrective actions.
- Identify recurring issues and implement preventive measures.
- Minimize service disruptions during releases and upgrades.
- Assess risks associated with infrastructure modifications.
- Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies.
Salary
Salary Range: $100,000-$150,000 a year
Benefits
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing