Delivery Manager
About the role
As Implementation Manager, you'll lead strategic SaaS implementations for banks, insurers, and other regulated organisations that rely on Harmoney to automate and modernise their compliance operations. Trusted by organisations such as Belfius, Baloise, AG Insurance, and Swiss Life, Harmoney is helping shape the future of compliance across Europe. If you enjoy working with enterprise customers, leading complex projects, and delivering measurable business impact, we'd love to meet you. 👋 🏢 About Harmoney This is an exciting time to join Harmoney. Following a €10 million Series A funding round, we're accelerating our growth across Europe and investing heavily in our people, product, and international expansion. Headquartered in Ghent, Harmoney builds a modular SaaS platform that helps financial institutions automate compliance throughout the customer lifecycle. As the winner of the McKinsey Startup Challenge 2025 and a Deloitte Technology Fast 50 2025 company, we're building the future of compliance technology - and looking for talented people to help shape it.
🎯 Your impact As Implementation Manager, you'll own the successful delivery of customer implementations from kickoff to go-live. You'll act as the bridge between customers, Product, and Engineering, ensuring projects are delivered on time, aligned with customer needs, and scalable within our product vision. This is a highly visible role with significant ownership and direct influence on customer success.
Responsibilities
- Lead end-to-end SaaS implementation projects from kickoff to go-live
- Manage scope, timelines, risks, and stakeholder expectations
- Serve as the primary customer contact throughout delivery
- Translate customer requirements into scalable product configurations
- Guide customers towards best-practice adoption of the platform
- Coordinate Product, Engineering, and customer teams
- Support implementation planning, testing, validation, and go-live activities
Requirements
- 3+ years of experience delivering SaaS implementations, software projects, or similar customer-facing technology initiatives
- KYC / AML expertise
- Strong project and stakeholder management skills
- Experience working with enterprise customers or complex business environments
- Ability to challenge requirements and guide customers towards scalable solutions
- Professional proficiency in English and native-level Dutch or French
Skills
- Experience with SaaS platforms, APIs, and integrations
- Familiarity with Agile environments and tools such as Jira and Confluence
- Experience in banking, insurance, compliance, or other regulated industries
- Exposure to testing, validation, or delivery management activities
- Customer-focused and solution-oriented
- Analytical and pragmatic
- Strong communicator and relationship builder
- Comfortable taking ownership and making decisions
- Energised by a fast-moving scale-up environment
Benefits
- Company car (Tesla Model Y or equivalent) or mobility budget
- Hospitalisation, pension, and group insurance
- Meal vouchers, eco vouchers, and net expense allowance
- MacBook, smartphone, and phone subscription
- 32 days of annual leave (20 legal holidays + 12 ADV days)
Pay
A highly competitive salary based on your experience and expertise: salary band B3, gross monthly between 3600 and 6100
Schedule
- Full flexibility on remote work
- Full-time or 80% schedule
- Long-term freelance collaboration also possible