Delivery Manager

Delivery Manager Digital Consultancy for Enterprise Franchise & Multi-Location Brands Cardinal Consulting Group is recruiting a Delivery Manager on behalf of a growing digital consultancy that builds and manages websites and digital ecosystems for enterprise franchise and multi-location brands household-name clients operating across hundreds to thousands of locations. The firm is fully remote (U.S.-based) and is building as an AI-native agency: AI is part of how the team plans, documents, reports, and delivers every day. The role You will lead delivery across a mixed portfolio of franchise and corporate website builds, complex CMS implementations, technical integrations, analytics work, and managed-services retainers typically around ten projects running at once. You will manage a team of about ten full-time project managers, developers, and designers, plus a rotating group of contractors. This is a player-coach role. The consultancy is hiring one level up: a senior technical project manager ready for a delivery-lead seat, or an early manager who has led a team but not yet multiple teams. You will start hands-on with a defined scope and grow into a larger leadership role as the company scales. You will not write code your value is keeping complex work planned, staffed, on time, and clearly communicated to enterprise clients. What youll do Take signed scopes and turn them into executable plans: staffing, timelines, budgets, dependencies, and client expectationsOwn portfolio delivery across website builds, CMS projects, integrations, and managed-services retainersLead the delivery rhythm for employees and contractors; coach project managers and hold clear accountability for deadlines and qualityTrack hours, burn, utilization, and margin; surface scope risks and change-order opportunities earlyServe as a senior day-to-day delivery contact for enterprise clients clear updates, direct trade-off conversations, no surprisesUse AI tools in your daily workflow (documentation, reporting, meeting summaries, QA, risk spotting) and help the team do the sameHelp turn strong delivery habits into repeatable process across Jira, Slack, documentation, and reporting What you bring 5+ years of agency project management, delivery management, or operations experience within the last 5 yearsExperience leading technical website builds, CMS implementations, or integration-heavy projects for clients with meaningful scaleExperience with retainers, managed services, or post-launch support not just one-off buildsExperience managing or mentoring project managers, coordinators, contractors, or cross-functional delivery teams, including employees and contractors on the same engagementsWorking fluency in agency economics: utilization, margin, scope management, change orders, write-offsActive use of AI in your delivery or project management workflow you can walk through specific examplesStrong technical fluency without needing to be the deepest technical person in the room: platforms, architecture, dependencies, QA, launch planningProficiency in Jira, Asana, or a similar project management systemExcellent written and verbal communicationBased in the United States and available during core business hoursStrong pluses: franchise, multi-location, or operationally complex brands; WordPress, Contentful, Shopify, Yext, GA4, Google Tag Manager, or Looker Studio; SEO/paid media workstreams inside managed services; PMP or CSM. Location & terms Fully remote within the United States (candidates must be U.S.-based). Full-time. Base salary: $130,000 $150,000 per year, plus a delivery-performance bonus. Benefits include company health insurance, a 401(k) plan, stock options after one year of employment, unlimited PTO, and a monthly Wi-Fi stipend. Applications are reviewed on a rolling basis; this posting closes November 16, 2026. Equal opportunity Cardinal Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation during the application process, please let us know.