Delivery Manager

About the role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 10+ years of overall IT experience with 5+ years leading AMS/ADM and production support engagements.
• Strong Insurance domain expertise with hands-on experience supporting Guidewire BillingCenter.
• Deep knowledge of billing operations including invoicing, payments, collections, delinquency, commissions, reconciliations, and financial transactions.
• Experience managing large global support teams in a 24x7 delivery model.
• Strong understanding of Guidewire integrations with PolicyCenter, ClaimCenter, payment gateways, GL systems, portals, and middleware.
• Expertise in incident management, problem management, batch monitoring, release coordination, root cause analysis, and service governance.
• Knowledge of Guidewire Cloud, APIs, security controls, audit requirements, and managed services support models.
• Experience driving SLA/KPI performance, customer satisfaction, operational excellence, and stakeholder management.
• Familiarity with Site Reliability Engineering (SRE) practices, observability, automation, reliability, and continuous service improvement.
• Excellent leadership, communication, and executive stakeholder management skills.
• Preferred: Guidewire BillingCenter/Cloud Certifications.
• Preferred: ITIL, SRE, DevOps, or Cloud certifications.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Pay

The base compensation range for this role in the posted location is $119,015 - $160,000.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.