Delivery & Logistics Coordinator

Pay Rate

$17/hr

Job Purpose

The Delivery Coordinator must create, build, and confirm trips through telephone and e-mail contact with the customer. The Delivery Coordinator will provide support in pick-up and delivery of products according to customer orders. The Delivery Coordinator will provide outstanding services and ensure customer satisfaction.

Essential Functions And Responsibilities

• Maintain a positive attitude and high motivation level.
• Aid customers and associates with problems in a professional manner and provide resolution.
• Understand and implement FLS policies and procedures.
• Schedule all customers in your designated area and assist in other areas as needed.
• Monitor trips to insure they are built to designated capacity.
• Monitor trips your area to ensure that they are built, routed, confirmed and released to the DC on time.
• Know and be able to explain our storage policy to customers when needed.
• Note all customer contact in the Delivery memo pad.
• Be open to suggest any ideas for improvement.
• Arrive punctually and consistently for work for normally scheduled hours.
• Perform various related duties as required.
• Contribute to team effort by accomplishing related results as needed.
• Contact customers confirm delivery details (date, time, COD, etc).
• Respond to tasks, emails and voicemails.

Working Conditions

This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Qualifications

• Education and Experience:
• A high school diploma or equivalent with one to two years’ experience in customer service, delivery, or a related field.