Delivery HME Technician I

About the Role

Route delivery driver position based in Baltimore, MD. This full-time role involves cleaning, disinfecting, and functionally checking medical equipment, delivering and instructing on medical equipment and supplies to home care customers, and providing highly responsible patient care services.

Responsibilities

• Strict adherence to company policy and procedure manual, including state and federal laws.
• Safely drive and maintain company vehicles, including daily vehicle inspections.
• Always wear seatbelts and securely load and stage delivery vehicles in a neat and orderly fashion.
• Functionally check and select ordered medical equipment and supplies.
• Prioritize and coordinate deliveries, pick-ups, and service calls efficiently.
• Educate home care customers and other end users on medical equipment and supply use, including demonstrations.
• Interact with patients and customers of various ages.
• Perform assessments and reassessments of each customer’s care or service needs.
• Document customer responses, actions, interventions, and outcomes of care or services provided.
• Complete plans of care appropriate to the level of care provided.
• Collect accurate patient information (demographic, billing, and medical) to support care, service, and treatment operations.
• Refer service complaints and compliments to appropriate personnel.
• Participate in paid secondary on-call rotation duties after a 90-day introductory period (includes weekends).
• Participate in Improvement of Operational Performance (IOP) activities.
• Engage in traditional and e-learning programs.
• Ensure compliance with company policies and procedures.
• Work effectively with other employees, managers, and departments.
• Perform all job functions with company Mission, Vision, and Goal Statements in mind.

Requirements

• High school diploma or GED; three months of industry-related work experience and/or training, or equivalent combination of education and experience.
• Practical knowledge of cleaning techniques and processes applicable to the industry.
• Must pass basic mathematics and map test.
• Good personal hygiene and appearance.
• Clean state criminal background, federal sex offender check, clean drug test, and valid driver’s license; must pass a driving skill test.
• Ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Tuberculosis testing and influenza vaccine required at hire and annually; Hepatitis B screening, vaccination, or declination required at hire. Additional vaccinations/testing may be added at the company’s discretion.
• Ability to work a flexible schedule and demonstrate effective time management skills while working independently with minimal supervision.
• Proficient ability to apply mathematical concepts (fractions, percentages, ratios, proportions) to practical situations.

Skills

• Strong interpersonal and communication skills to foster professional working relationships organization-wide.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to present and debate information relevant to job responsibilities with company members and externally.
• Ability to write reports, business correspondence, and procedure manuals.
• Good command of the English language and neat handwriting.
• Proficient ability to work in a standard office setting and use standard office equipment.
• Ability to safely operate a company vehicle and lift/carry machinery/equipment weighing up to 200 pounds.
• Stamina to maintain attention to detail despite interruptions, sit for extended periods, and climb multiple flights of stairs.
• Proficient ability to understand, interpret, and apply complex mathematical instructions and information.
• Practical knowledge of personal computer use, word processing, spreadsheet, and inventory software.
• Ability to quickly learn company-specific software programs and handheld/technology tools.
• Productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment and responsibility.
• Good organization, time management, and communication skills.

Physical Demands

• Ability to work in a standard office setting and use standard office equipment.
• Strength to lift and carry machinery/equipment weighing up to 200 pounds.
• Vision to read printed materials, computer screens, and road signs.
• Hearing and speech to communicate in person and over the phone.
• Manual dexterity to perform job functions.
• Stamina to frequently sit for extended periods and climb multiple flights of stairs.

Safety & Training

• Potential occupational exposure to hazardous chemicals, blood, or other potentially infectious materials.
• Personal Protective Equipment (PPE) may be required, including eye/face protection, gowns/aprons, hand/foot protection, and N95 respirator.
• 90-day training/orientation period with knowledge gained via qualified company staff, continuing education, off-site training, and independent study.
• Employee competence in company policies and procedures will be certified in writing by a supervisor or designated individual.
• Participation in company in-services and off-site training programs as designated by management.

Must be 21 years old for this position.