Delivery Technician I

Job Summary/Job Purpose

The Delivery Technician I effectively interacts with patients/clients, their families, caregivers, and members of the healthcare/HME team in providing professional home medical equipment products and services. Provides delivery set-up, initial instruction, and pick-up of HME.

Job Duties / Essential Functions

• Deliver, set up and pick up durable medical equipment, oxygen products, and supplies to home care patients and commercial accounts following all company policies and procedures.
• Provide patient/client with clear instruction on the proper use of equipment.
• Able to assess home safety, accessibility and patient/customer status and needs, communicate with supervisor or Quality team when patient/environment has changed.
• Partner with dispatch department to create most efficient delivery routes.
• PRACTICE SAFE DRIVING HABITS AND ENSURE PROPER OVERSIGHT OF VEHICLE AND EQUIPMENT WHILE ON A DELIVERY OR PICK-UP.
• Follow proper safety precautions, both on the road and within patient/client locations. Perform proper infection control procedures.
• TREAT PATIENTS WITH KINDNESS AND COMPASSION.
• On a rotating basis, ability to be on-call and respond to inquiries or concerns within company guidelines.
• All other duties assigned.

Skills / Qualifications

• High School or GED
• Valid driver’s license with no significant infractions per the DMV within the last 3 years
• Previous delivery experience preferred
• Ability to obtain/maintain DOT medical card
• Strong communication and customer service skills
• Organized and detail oriented
• Ability to use Tablet/iPad to navigate through internal system/application
• Basic math skills

Physical Requirements / Working Conditions

• Ability to pass DOT medical exam
• Lifting up to 60 pounds
• Stand, sit, walk for long periods of time
• Ability to use dolly or hand cart to push/pull larger items of significant weight
• Kneel, stoop, bend, or crawl
• Enter and exit vehicle safely, using step or handle