Delivery Driver - Final Mile - Roanoke, TX

About the role

The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The role focuses on delivering a Legendary Customer Experience by building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems, and handling product returns as required.

Responsibilities

• Maintain regular and predictable attendance.
• Ensure timely deliveries, meeting or exceeding scheduled delivery times.
• Operate and maintain a clean and organized delivery vehicle and delivery equipment, including a trailer when needed.
• Load, unload, and organize products in a safe and efficient manner.
• Perform pre-trip and post-trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
• Maintain accurate records of deliveries and any issues that may arise.
• Communicate with customers as necessary, providing updates or addressing concerns during the delivery process.
• Provide exceptional customer service, creating a positive and friendly experience for all customers.
• Partner with the field sales team and store personnel to satisfy customer needs.
• Handle all products with care to avoid damage and ensure safe transport.
• Follow all traffic laws and company policies to ensure safe driving practices.
• Handle returns, exchanges, or customer inquiries as needed.

Requirements

• Must be 21 years of age or older.
• Have at least 3 years of driving experience.
• Meet Motor Vehicle Record (MVR) check requirements.
• High school diploma or equivalent preferred.
• DOT Medical Card as required.

Skills

• A valid driver’s license with a clean driving record.
• Physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, forklift, dolly).
• Ability to operate all equipment related to job duties efficiently, safely, properly, and accurately.
• Ability to lift and move large, bulky, and/or heavy merchandise.
• Ability to safely load and unload a delivery truck.
• Proficiency in using Microsoft Outlook and Outlook Calendar.
• Excellent time-management skills and the ability to meet tight deadlines.
• Strong customer service skills with a professional and friendly attitude.
• Strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to navigate using GPS systems and maps.
• Ability to successfully complete all required training.
• Flexibility to work various shifts, including evenings and weekends, as required.

Working Conditions

• Regularly work near mechanical equipment.
• Drive assigned markets and provide deliveries in all weather and road conditions.
• Noise level in the work environment is moderate.

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds