Delivery Driver & Customer Service Representative

Description

Gentell is a national provider of advanced wound care products and programs to the long-term care industry. With a customer satisfaction rate exceeding 99%, our Total Wound Care Solution enhances patient outcomes, manages costs for partner facilities, and minimizes nursing time. As part of a dedicated team committed to improving daily, we seek a combined Delivery Driver and Customer Service Representative.

Requirements

• Core Competencies:

  • Customer Focus
  • Communication
  • Energetic and Stress-Resilient
  • Teamwork
  • Problem Solving
  • Accountability and Dependability
  • Ethics and Integrity

• Accountabilities:

  • Operate and drive light trucks to deliver Gentell products
  • Perform pre-trip inspection of vehicle
  • Ensure correct loading and unloading of vehicle
  • Operate vehicle safely, adhering to all rules of the road
  • Comply with company policies and procedures for delivering goods and representing the company
  • Record information on pick-ups and deliveries, vehicle mileage, fuel costs, and any problems encountered
  • Communicate with corporate office about vehicle defects, accidents, traffic violations, or damage to the vehicles
  • Check all load-related documentation to ensure completeness and accuracy
  • Communicate effectively with the public and customers, both verbally and in writing
  • Deliver products and proper paperwork to customers courteously and promptly
  • Provide feedback to supervision regarding customer issues, mechanical problems, or delivery issues
  • Complete necessary paperwork at the end of the shift, such as daily logs, inspection logs, delivery receipts, vehicle inspections, hours of service, etc.

• Requirements:

  • High School Diploma or equivalent
  • Valid Driver's License with at least 3 years of experience in delivery and customer service
  • Clean Driver's Abstract
  • Criminal Background Check
  • Computer Literate
  • Strong Mechanical Aptitude for performing routine vehicle maintenance
  • Demonstrated Organizational Skills with strong oral and written communication abilities
  • High Level of Personal Integrity
  • Strong Work Ethic
  • Professional and mature demeanor under stressful situations
  • Ability to work in a fast-paced environment
  • Confident, consistent, decisive personality
  • Self-directed and able to work with minimal supervision
  • Required to work both indoors and outdoors
  • Manual Dexterity for using desktop computers and peripherals
  • Occasional weekends as required