Delivery - Driver CDL Class B

About the role

The Driver is responsible for safely transporting exterior building products to various customer jobsites. This role requires excellent driving skills, adherence to traffic laws, excellent communication, and a commitment to providing outstanding customer service.

Responsibilities

• Safely operate company vehicles to transport and pick up building materials product at designated locations.
• Adhere to all traffic laws, regulations, and company policies.
• Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and report any issues.
• Maintain a clean and well-organized vehicle interior.
• Use proof of delivery (POD) to take pictures of the job site prior to making a delivery: photograph the product delivered; photograph the location if delivery on pavement is needed; obtain a customer waiver consent form if the area looks questionable.
• Communicate and work effectively with customers, dispatchers, management, and other employees.
• Generate advance communication (text or phone call) to the customer regarding product delivery.
• Follow delivery routes and schedules accurately and promptly.
• Load product onto the truck for specific deliveries designated within a route; may have multiple trips from the branch depending on daily routes.
• Complete necessary paperwork and maintain accurate trip records.
• Respond to emergencies or unexpected situations calmly and efficiently, including contacting the department manager.
• Safely drive the delivery vehicle to the customer jobsite.
• Unload product at the jobsite, in most circumstances unassisted.
• Ensure product is protected from inclement weather.
• Stay beyond scheduled time when needed to help pull orders for next-day delivery.
• Read work orders/invoices to determine product needs for customer pick-up or delivery.
• Frequently lift and carry building materials product by hand weighing up to 100 pounds.
• Operate a forklift to load customer vehicles, load Erie Materials delivery trucks, unload vendor trucks, and move product in stock.
• Work in the warehouse as needed: put away returns, stock bays, clean warehouse areas, assist walk-in customers with recently purchased product.
• Appropriately receive and check in product.
• Perform additional responsibilities as assigned.

Customer Service & Technology Interaction

• Provide personalized customer service through direct in-person and phone conversations.
• Use mobile apps and other technology to communicate with dispatchers and customers, including updates on arrival times and route changes.
• Maintain a professional and friendly demeanor in all interactions, both in-person and electronically.
• Handle customer feedback and complaints efficiently, ensuring customer satisfaction.

Qualifications

• Valid Pennsylvania Commercial Class B driver license with a clean driving record.
• Minimum of 1 year of professional driving experience preferred.
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of building materials product preferred.
• Forklift and/or Moffett experience preferred.
• Excellent knowledge of and adherence to traffic laws and road safety regulations.
• Ability to interpret and operate GPS and other navigation tools.
• Strong communication, interpersonal, and customer service skills.
• Ability to lift and carry building materials product by hand weighing up to 100 pounds.
• Ability to pass a DOT physical and DOT drug screening.
• Meet FMCSA Vision requirements: at least 20/40 vision in each eye (with or without correction), 70-degree field of vision, ability to recognize red, green, and amber traffic lights. If standard with one eye cannot be met, a special Vision Evaluation Report (Form MCSA-5871) from an eye doctor is needed for alternative certification.
• Meet FMCSA Hearing requirements: ability to perceive a forced whispered voice in the better ear at not less than five feet with or without hearing aid; or if tested by audiometric device, average hearing loss in better ear not greater than 40 decibels at 500Hz, 1000Hz, and 2000Hz with or without hearing aid (calibrated to ANSI Z24.5-1951).
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Strong basic math skills: add, subtract, multiply, and divide in all units of measure.
• Hazardous Materials (HazMat) endorsement, or must obtain within first 3 months of employment if hired without it.
• Air Brakes endorsement required.

Benefits

• Daytime schedule; drivers are home every night.
• Competitive pay with performance recognition bonuses.
• 401(k) Retirement — eligible on first day.
• Generous profit-sharing program.
• Paid Time Off (PTO) — includes vacation, personal, and sick time.
• Paid holidays.
• Employee referral bonuses.
• Medical, Rx, Dental, and Vision insurance — eligible on first day.
• Flex Spending and Health Savings Accounts.
• Employer-paid disability insurance.
• Employer-paid life and AD&D insurance.
• Optional cancer, pet, and legal aid plans.
• Paid training and personal growth opportunities.
• Tuition reimbursement.
• Merchandise discounts.
• Affiliate automobile lease/purchase program.
• Fun employee events including team, family, and community events.

Additional Requirements

• All non-CDL applicants selected for consideration must submit to a pre-employment drug screening.
• All CDL applicants selected for consideration must submit to a pre-employment DOT drug screening and DOT physical.
• Any offer of employment is conditional on passing the required exam(s).
• All hires are subject to additional drug and alcohol testing as outlined by the Erie Materials, Inc. Drug and Alcohol-Free Workplace Policy.